Payment Policy
At Lanterina we offer a range of secure payment options so checkout stays simple and reliable.
1. Accepted payment methods
- Credit & debit cards: Visa, Mastercard, American Express, Discover and Diners Club
- PayPal
- Google Pay, and Apple Pay on supported Apple devices
- Shop Pay
All payments are processed in British Pounds (GBP).
2. Payment processing
Payment must be completed at the time of purchase. Orders are not processed or shipped until payment is received in full. If a payment is declined or fails, the order is not confirmed.
3. Pricing & currency
All prices listed on this website are in British Pounds (GBP). The price at checkout is the total you pay. Prices are subject to change without prior notice.
4. Secure payment processing
This website uses SSL encryption and trusted payment gateways to protect every transaction. Lanterina does not store, and has no access to, your card or payment details.
5. Declined payments and pending charges
A decline comes from your card issuer rather than from us. A failed attempt can leave a temporary authorisation on your statement; it is not a charge and it clears by itself, usually within a few working days.
Contact & Business Information
Store Name: Lanterina
Company Name: Jonathan Ramos LLC
Business Address: 9235 Downey Ave, Downey, California, 90240, United States
Email: support@velnoalighting.com
Phone: +61 7 4439 9406
Contact: Contact Us
Customer Service Hours: Monday to Sunday | 9:00 AM – 5:00 PM (UK time)
We aim to respond to all enquiries within 12 hours.